At Feilang Silicone Mask, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal details (name, email, phone number, billing and shipping address).
  • Payment details (processed securely through third-party payment providers – we do not store full payment information).
  • Order history and preferences.
  • Website usage data (IP address, browser type, cookies, and analytics data).

2. How We Use Your Information

We use your personal data for:

  • Processing and delivering your orders.
  • Providing customer support and responding to inquiries.
  • Sending order confirmations, shipping updates, and service-related messages.
  • Improving website performance, security, and user experience.
  • Marketing purposes (only if you have opted-in to receive promotional emails).

3. Sharing of Information

We respect your privacy. Your information will never be sold. It may only be shared with:

  • Trusted service providers (e.g., payment processors, shipping companies).
  • Legal authorities, if required by law.

4. Data Retention

We keep your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

5. Cookies & Tracking

Our website uses cookies to improve functionality and analyze site traffic. You can manage cookie preferences in your browser settings.

6. Your Rights

Depending on your location, you may have rights under data protection laws (GDPR, CCPA), including:

  • Accessing the personal data we hold about you.
  • Requesting corrections or deletion of your data.
  • Opting out of marketing communications.

7. Security

We use industry-standard encryption and security practices to protect your data. However, no method of transmission over the Internet is 100% secure.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: support@feilangsiliconemask.com
📍 Address: Room 406-1, Unit B, Building No. 19, Jinpeng Road, Fenggang Town, Dongguan City, Guangdong Province, 523048, China