Customer Help & Support

At Feilang Silicone Mask, we also accept cryptocurrency payments, including Bitcoin (BTC) and other popular coins. If you’ve never bought crypto before, don’t worry here’s a simple guide to help you get started.

Step 1: Choose a Trusted Exchange or Wallet App

You need a secure platform to buy cryptocurrency. Some popular options include:

Binance (Worldwide)

Coinbase (USA & Europe)

Kraken (Global)

OKX or Bybit (Worldwide)

Trust Wallet or Metamask (Mobile wallets)Tip: Always register on reputable exchanges with strong security features.

Step 2: Create and Verify Your Account

Sign up on your chosen exchange or wallet app.

Complete KYC (Know Your Customer) verification by uploading your ID.

Enable Two-Factor Authentication (2FA) for added security. 

Step 3: Add Funds to Your Account

You can deposit money into your exchange account via:

Bank transfer

Credit/debit card

Mobile payment methods (varies by country)  

Step 4: Buy Your Cryptocurrency

Search for Bitcoin (BTC) or the cryptocurrency you want to use for payment.

Enter the amount you wish to buy.

Confirm the purchase  your crypto will appear in your wallet within minutes.

Step 5: Send Crypto to Our Wallet Address

When you check out on our website and select Cryptocurrency Payment, we’ll provide our secure wallet address and the exact amount to send.

Important:

Always copy and paste the wallet address never type it manually.

Double-check the currency (e.g., don’t send Ethereum to a Bitcoin address).

Step 6: Confirm Your Order

Once payment is sent:

1. Provide the transaction ID (TXID) to our support team.

2. We will verify your payment.

3. Your order will be processed and shipped as usual. 

Frequently Asked Question

1. Which cryptocurrencies do you accept?
Bitcoin (BTC)
Ethereum (ETH)
USDT (Tether)
Binance Coin (BNB)
Solana (SOL)
XRP (XRP)
USD Coin (USDC)
Cardano (ADA)
Dogecoin (DOGE)
Avalanche (AVAX)
Other coins upon request contact our team.
2. Is it safe to pay with cryptocurrency?
Yes, as long as you send funds to our official wallet address and follow security precautions.
3. What if I send the wrong amount or currency?
Crypto transactions are irreversible. Always check the details before confirming payment.

Need Help?

If you’re new to crypto, our team can guide you through the process step-by-step. Contact us at support@feilangsiliconemask.com or via WhatsApp at +66 85 520 3721